Information We Collect
When you contact us, we collect the details you give us: your name, phone number, email address, and the service address where you need toilet repair. You may also share a description of the problem, such as a running toilet, a leak, or a clog.
Like most websites, we automatically collect basic technical information when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep our site working and to understand how people find us.
How We Use Information
We use your contact information to schedule your appointment, send a technician to your home, and follow up on the work we performed. If you call or text us, we use your number to stay in touch about your repair.
We also use information to improve our services, respond to your questions, and send occasional updates if you ask us to. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep your session secure. Cookies help us see which pages are useful so we can make the site better for you.
You can set your browser to refuse cookies or alert you when a cookie is placed. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us to book service.
Analytics and Third-Party Tools
We use trusted third-party tools, such as analytics providers and scheduling software, to understand website traffic and manage appointments. These tools may collect information about your visit on our behalf.
These providers have their own privacy policies and only receive the information needed to perform their function. We do not allow them to use your data for anything else.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes our technicians, dispatchers, and software providers who help us schedule and complete your repair. They are expected to keep your information confidential.
We may also disclose information if the law requires it, such as in response to a valid legal request, or to protect the safety and rights of our customers, our team, and the public.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support, meet our legal and tax obligations, and maintain accurate business records. When information is no longer needed, we delete or securely destroy it.
If you ask us to delete your information, we will do so unless we are required to keep it for a legal reason.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and safe handling of any payment details.
No method of transmission over the internet or phone is completely secure, but we work hard to safeguard what you share with us.
Your Rights
You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time by telling us or using the unsubscribe link in an email.
California residents may have additional rights under state privacy laws. To make a request, contact us using the details below and we will respond promptly.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 16. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date. Any changes apply as soon as they are posted.
Contact Information
If you have questions about this privacy policy or how we handle your information, call us at +1 840-500-1035. You can also reach us by mail at our Colton office. We are happy to help.